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Internal quality control
Our corporate philosophy supports the customer orientation and the quality awareness of our internal and external employees. Internal control points in the process flow in day-to-day practice ensure that your translations are taken care of in an efficient manner. And combined with a motivated approach this guarantees high-quality translations.
Permanent evaluation of our translators
Our many years' experience in the translation market have allowed us to build up an international network of hundreds of high-quality translators.
Our proactive approach is to screen translators via test translations before they start translating for us. All subsequent translations are rated by our editors in accordance with our permanent quality control system. Based on this rating the standard deviation is calculated, in addition to an average rating. The standard deviation allows us to only select those translators that produce a constant high quality.
Feedback
Our editors give feedback to the translator if necessary and notify the customer of any remarks regarding the translation. If you have any questions or comments, we will get back to you as soon as possible and we will also take them into account for subsequent translation jobs.
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